How long will my order take to process?
We pack and dispatch all in-stock orders received on the same day. Orders received after this time will usually be dispatched the next working day. Delivery times will depend on which shipping service you choose.
What happens if my order is out of stock?
We try to ensure that the website is kept up to date: showing out of stock items, however occasionally an order including out of stock items may be processed. If this happens, we will contact you by email to advise you of the expected date of arrival and give you the opportunity to cancel your order. If we do not receive a reply from you within two working days we will usually cancel that part of your order and issue you with a refund.
How will my order be packed?
We take care with each order to ensure it is carefully packed and protected against damage. Your order will normally be packed in a protective envelope or in a suitable box containing protective padding to protect it from damage during transit.
Missed deliveries and orders lost in transit
If you are not in to receive your order at the time that delivery is attempted, the postal company will usually email you or leave a card so that you can arrange a redelivery at a more convenient time, or alternatively, you may be able to collect your order from your local sorting office.