Refund & Return Policy
Pace Herbals is confident about the product and we offer you a 100% money back guarantee if you’re not satisfied. If you feel our product is not working for you, all you need to do is return the unopened box along with the details of the purchase within 7 days of the purchase and we’ll refund the full amount within 60 days.
Please follow the following instructions in order for us to process your return in a seamless manner.
Please ensure you inform us about the return along with the reason for return. You need to fill in the refund page here in order for us to be able to make the refund.
Pace Herbals is not responsible for any delay in delivery from your end. Ensure you use a reliable courier service to send the product back to us. Always provide us with the shipment details via email.
Please note: the boxes need to be packed in order for you to avail of a refund service. Opened or tampered boxes are not liable for return or refund.
It is essential for you to ensure the product is not damaged during courier. Damaged boxes will not be refunded or taken back. Do not forget to mention your complete billing address, name and contact number on the label while returning the product. The product has to be returned in the original box, with the label intact in order to return the product. Please mention the full address while returning the product – Address BHADRAN NAGAR, ROAD NO.2, MALAD WEST – 400064
You can get in touch with our customer service agents in case you need further assistance
Terms Of Acceptance On Return
Pace Herbals will only accept products that are returned unopened. Any returned product that comes in with an open seal, improper handling or damaged/torn out boxes, missing labels or instructions will not be accepted for returns and will be sent back to the buyer. The product needs to e returned in the original box.
Inflatables do not come under warranty/guarantee and cannot be returned/refunded. If you have any further queries in this regard please get in touch with our customer care agents.
The warranty for the products can be availed when the buyer sends the products back to Pace Herbals. The cost of the shipment for returns needs to be borne by the buyer.
Products damaged during shipment or improper packagings do not qualify for refund or return in any manner.
If a product is damaged during delivery, it is important for the buyer to contact Pace Herbals immediately and inform the customer service agents about the damage. A detailed email with the shipment information needs to be provided. The buyer will need to ship the product back to Pace Herbals. The cost of the shipment needs to be borne by the buyer.
All return product shipping cost needs to be borne by the customer.
A refund can take up to 60 working days from the time of the refund approval. A customer will be informed about the refund via email.
Once an order is placed, a buyer can choose to cancel the purchase, however, the customer will have to bear a 15% cut as the shipment fee.
Defective products are exchanged; however, customers will have to bear the shipping cost for the new product. They are also required to send in the defective products back to Organo Herb in order for them to avail of an exchange.
Pace Herbals does not cancel orders which have been processed and shipped to customers. Credit card refunds will take about 14 working days and debit card refunds will take 30 working days to get processed.
Pace Herbals reserves the right to deny any customer a refund or exchange of products.
Please Note: Pace Herbals might have to cancel certain orders which are out of reach or difficult to ship. Pace Herbals reserves the right, to refuse/ cancel/deny any order for any reason.
Pace Herbals reserves its rights to cancel orders due to limitations on quantities of products available for purchase, inaccuracies or errors in product or pricing information, problems identified by our credit and fraud avoidance department. Pace Herbals will get in touch with customers who might face any of the above-mentioned problems. In case the amount has been deducted from a credit card, the mentioned amount will be refunded.
Pace Herbals reserves the right to ask for proof of identification of the customer at the time of delivery. Failure to provide the same to can lead to cancellation of the order. In case of any gift items, the customer making the transaction online is required to provide his/her proof of identification.
Please follow the instructions below to get your refund
Call our customer care +91 8850182052 and request for a return number.
Please note** – We do NOT accept any returns that are sent to us directly. You need a return number for the payment to be processed.
Please mention your full address while returning the product.
Please feel free to call us for any queries or suggestions – we love to hear from you.
Please note: Shipping and handling charges will NOT be refunded.